cv999 Privacy Policy

1 Scope of Information Collection

For the purpose of registration and service delivery on the cv999 platform, we may collect the following types of personal information:

1.1 Identity-Related Information

• Full name, date of birth, and personal details consistent with your national identity card.
• Email address and mobile number — for account communication and OTP verification.
• Valid address information in Bangladesh, where applicable.

1.2 Transaction-Related Information

• Date, amount, and method of deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay).
• Balance history and an overall record of gaming activity.

1.3 Technical Information

• IP address, browser type, device information, and operating system.
• Session duration, click patterns, and navigation data on the platform.
• Usage data collected through cookies and similar tracking technologies.

1.4 Customer Support-Related Information

When you contact our support team via live chat or email, a record of that conversation may be stored. This is used for service improvement and dispute resolution.

2 Purpose of Information Use

cv999 uses the information it collects only for the specific purposes listed below:

• Account registration, identity verification, and login security.
• Processing deposit and withdrawal transactions and maintaining financial security.
• Providing information about bonuses, promotions, and VIP benefits.
• Identifying technical issues on the platform and improving the user experience.
• Preventing fraud, money laundering, and other suspicious activity.
• Complying with applicable laws and regulations.
• Enforcing our Responsible Gaming guidelines and monitoring risky behaviour.

We do not use your information beyond the purposes listed above without your explicit consent.

3 Sharing Information with Third Parties

cv999 does not sell your personal information to third parties for commercial purposes under any circumstances. However, certain information may be shared in the following situations:

3.1 Payment Processors

The minimum information needed to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateway. This information is used only for that transaction.

3.2 Technology and Service Partners

Some third-party technology services are used to operate the platform. These partners are required to follow cv999's privacy standards and are not permitted to use the information for their own purposes.

3.3 Legal Obligations

Information may be provided in response to a court order or a lawful request from a relevant legal authority. In such cases, we aim to disclose as little information as possible.

4 Data Security Measures

To keep your information secure, cv999 applies industry-standard technical and administrative measures:

• SSL (Secure Socket Layer) encryption — every data transmission is handled through a secure channel.
• Sensitive information is stored in encrypted form.
• OTP-based two-step verification for account access.
• Regular security audits are conducted.
• Restricted staff access to databases and activity log monitoring.

However, complete security on the internet cannot be guaranteed. We therefore ask you to keep your password confidential and report any suspicious activity to us immediately.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the cv999 website and app. A cookie is a small data file stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform (login sessions, security verification). They cannot be disabled.

5.2 Functional Cookies

Used to improve your language preferences, display settings, and user experience. These can be managed from your browser settings.

5.3 Analytical Cookies

Used to analyse usage patterns on the platform and improve services. These cookies are not active without consent.

6 Data Retention Period

cv999 does not retain your information longer than necessary. The general policy is:

• Information for active accounts is retained for the duration of the account.
• After an account is closed, information may be retained for a set period to meet legal obligations.
• Transaction records are retained for a specified period for financial dispute resolution and regulatory requirements.
• Once the period expires, information is securely deleted or anonymised.

7 User Rights

Every member registered at cv999 has the following rights regarding their personal information:

7.1 Right to Access Information

You may request details of the information cv999 holds about you. Contact the support team by email and it will be provided after verification.

7.2 Right to Correct Information

If any information stored in your account is incorrect or outdated, you may request a correction. The correction is completed after identity verification.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal or contractual obligations.

7.4 Right to Withdraw Consent

Consent given for marketing communications or optional data processing may be withdrawn at any time. Processing carried out before the withdrawal remains valid.

To exercise any of the above rights, contact us via 24/7 live chat or email. Our support team provides assistance in both Bangla and English.

8 Minors and Age Verification

All services at cv999 are for persons aged 21 or above only. Age verification is mandatory during registration and we actively work to prevent access by minors.

If a person opens an account using false information and is later found to be under age, their account will be closed immediately and the relevant transaction information may be reported to the authorities.

For more details on responsible gaming, please read our Responsible Gaming guidelines page.

9 International Data Transfer

cv999's server infrastructure spans multiple regions, so your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• Transferred information will be protected to the same standard as set out in this privacy policy.
• Third-party server operators are contractually required to follow equivalent privacy standards.
• Sensitive information is always transferred in encrypted form.

10 Policy Changes and Updates

cv999 reserves the right to revise this privacy policy when necessary. For significant changes, you will be notified by email to your registered address or via a notice on the platform.

Continued use of the platform after any changes means you have accepted the updated policy. It is therefore recommended that you check this page regularly.

Answers to questions about the privacy policy may also be found in our FAQ section.

11 Contact Information

If you have any questions or complaints about this privacy policy, please contact us in one of the following ways:

• Live Chat: Through the live chat option on the cv999 website, 7 days a week, 24 hours a day.
• Email: [email protected]
• Language: You may contact us in Bangla or English.

We generally respond promptly after being contacted. Requests related to identity verification may require additional verification steps.