cv999 Responsible Gaming

Entertainment is best when it stays in control. cv999 believes every player has the right to know their limits and stick to them.

21+ Only Self-Exclusion Available 24/7 Support SSL Secured

Gaming is for entertainment

Online gaming and betting is, by nature, a form of entertainment — much like going to the cinema or watching cricket at the ground. At cv999, we want you to play and enjoy yourself, but never end up in a situation where gaming puts pressure on your finances or personal life.

Responsible gaming does not simply mean playing less. It means setting a fixed budget, not placing more bets to chase losses, and taking breaks from time to time. Reading our Terms and Conditions will show you how we have prioritised player protection since the very beginning.

Every user must confirm their age before registering at cv999. Anyone under 18, or under 21, is not permitted to open an account or place bets. This age requirement is not just a rule — it is a fundamental commitment to protecting minors.

Our Privacy Policy explains in detail how your personal information is stored and how it is used to keep your account secure. If you ever have any doubts, you can contact us directly.

Tools to keep yourself protected

cv999 provides a number of practical tools that let you set your own gaming limits. Contact our 24/7 live chat or email support to activate any of these tools.

Deposit limit

Weekly Monthly

Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.

Session Time Limit

Daily Automatic

Decide in advance how many hours you will stay on the platform in one sitting. When the set time is up, the system will log you out automatically.

Temporary Break

24 Hours 7 Days

Choose this option if you want to suspend your account for a few days. During the break, you will not be able to log in or place bets.

Self-Exclusion

Long-term Permanent

Activate self-exclusion to remove yourself completely. This decision cannot be reversed before the set period ends.

Loss Limit

Weekly Monthly

Once you have lost a set amount, your account will automatically stop accepting bets. It is the most direct way to keep financial losses in check.

Direct Support

24/7 In Bengali

Contact us via live chat or email to activate any tool or to talk through your situation. Support is available in both Bengali and English.

Submit a Self-Exclusion Request

Fill in the form below — our support team will review your request and take action within 24 hours. For urgent cases, contact us directly via live chat.

Username

Exclusion period

Reason (optional)

Submitting this form will send your request to our support team. You will receive an email confirmation once the self-exclusion is in effect.

Warning Signs

If you notice any of the following signs in yourself or someone you know, seek help without delay.

Placing more bets after a loss in an attempt to win back the money
Going beyond the set budget without feeling any discomfort about it
Hiding gaming activity from family or friends
Giving gaming more priority than sleep, food, or work
Using money set aside for essential expenses on bets
Repeatedly returning to gaming despite trying to stop
Becoming irritable or restless when unable to play

cv999's Commitment

We are an entertainment platform. Our goal is never to push players toward harm.

Not allowing anyone under 21 to open an account
Providing the ability to set limits or self-exclude at any time
24/7 live chat and email support in Bengali and English
Reaching out when concerning behaviour is identified
Keeping player data protected with SSL encryption
Publishing clear and honest terms for bonuses and promotions
Directing players toward professional counselling services

Where to find support

Problem gambling is a recognised health issue, and seeking help is not a sign of weakness. You can find support through any of the three paths below.

cv999 Support Team

Contact us via 24/7 live chat or email. You can speak in Bengali or English. If you are experiencing a gambling problem, we will help you activate the appropriate tools right away.

[email protected]

Family and Close Ones

If someone you know has a gambling problem, talk to them openly. The support of family often proves more effective than professional help alone.

Professional Counselling

Reach out to a mental health specialist or behavioural counsellor. Counselling services are available through both government and private providers in Bangladesh.

Some tips for playing responsibly

Before starting any betting or casino session, set a fixed budget and stop for the day once that amount is lost. Trying to chase losses most often leads to greater losses.

Gaming should not be thought of as a source of income. The house edge exists in every game over the long run — it is a cost of entertainment, not an investment. Each bet is an independent event and past results do not determine future outcomes.

Take breaks during a session. At least 10 minutes every hour keeps the mind fresh and supports better decision-making. Avoid placing bets if you are under the influence of alcohol or any other substance.

You will find answers to more questions about responsible gaming in the cv999 FAQ section. Deposit limits, self-exclusion, and support channels are discussed in detail there.

Remember — seeking help in any situation is a courageous step. The cv999 support team is with you 24 hours a day, seven days a week.

Questions about responsible gaming

Once self-exclusion is active, you will not be able to access your account or place bets for the set period. For permanent exclusion, there is no option to reactivate the account. When a temporary exclusion period ends, the account does not reactivate automatically — you will need to submit a separate request.

Yes, a deposit limit takes effect as soon as it is set. However, if you request to increase the limit, it will take at least 24 hours to come into effect — this ensures the decision was not made impulsively. Reducing a limit always takes effect immediately.

No, self-exclusion can only be requested by the account holder themselves, as it involves their personal information and consent. However, if someone you know is struggling, you can bring them to our live chat — the support team will assist them directly.

Yes, your contact details and the description of your situation are kept completely confidential. They are not shared with any third party. You can speak to the support team without concern.

If there are minors in your household, keep your device locked and do not let them access your account password. Age verification is mandatory when registering at cv999, and identity documents may be checked at any time if there is reason for doubt.

When a session time limit is reached, the system will log you out. Any bonus or offer that was active during that time will continue to run. Contact the support team to find out about the duration of a specific bonus.